Privacy Policy — The 28 File

Our Commitment

The 28 File was created out of love, and we treat your trust the same way. This Privacy Policy explains what information we collect when you visit our website or purchase our product, how we use it, and the choices you have.

Information We Collect

Contact details you provide voluntarily, such as your name and email address when you purchase or contact us.
Order information processed by our payment provider (Payhip). We do not store your full payment card details.
Usage data like pages visited, referring site, and basic device information, collected through the analytics and measurement tools described below.

Your 28 File Content

The personal information you enter into your 28 File document stays with you. We do not host, read, or have access to the contents of your completed file. You decide where to store it and who to share it with.

How We Use Information

To deliver your purchase and provide customer support.
To send important updates about your order or the product.
To improve our website and understand how visitors use it.
To comply with legal obligations.

Sharing

We do not sell your personal information. We share limited information only with service providers that help us run the business (payment processing, email delivery, analytics), and only as needed to perform those services.

Cookies & Analytics

We use cookies and similar technologies to understand how visitors use our website and to measure the performance of our marketing. When you first visit the site, a consent banner lets you accept or decline these non-essential cookies. If you decline, the tools below are not loaded. You can change your choice at any time by clearing your browser's site data for the28file.com.

The tools we use include:

Google Analytics 4 (Google LLC) — measures aggregate site usage such as pages viewed, session duration, and general geographic/device information. See Google's Privacy Policy.
Meta Pixel (Meta Platforms, Inc.) — helps us measure the effectiveness of our advertising on Facebook and Instagram and show relevant ads to people who have visited our site. See Meta's Privacy Policy.
Microsoft Clarity (Microsoft Corporation) — captures anonymized session information such as clicks, scrolls, and heatmaps to help us improve the site experience. See Microsoft's Privacy Statement.

These providers may set their own cookies and process data (which can include IP address and device identifiers) in the United States and other countries. You can also opt out of Google Analytics using the Google Analytics opt-out browser add-on.

Your Choices

You can request access to, correction of, or deletion of your personal information at any time by emailing us at hello@the28file.com. You can also unsubscribe from non-essential emails using the link in any message.

Children

The 28 File is intended for adults. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be communicated by email when appropriate.

Contact

Questions? Email us at hello@the28file.com.